PENGENDALIAN KUALITAS AIR PADA PERUSAHAAN DAERAH AIR MINUM TIRTA MEULABOH UNTUK MENINGKATKAN LAYANAN KEPADA MASYARAKAT
Abstract
Water is a basic need that is very important for humans and other living creatures. Drinking water is water whose quality meets health requirements and can drink, it was clean water is water used for daily necessities whose quality meets the requirements of health and can be taken if it has been cooked. The quality of products is one of the most important factors affecting the company's progress, as well as for the water company. In this regard discuss about water quality control if it meets quality standards or not. Quality Control of water in accordance with the standardization and quality standards are allowed very closely related to the level of customer satisfaction. Control of the quality of a product can be done by measuring the different variables that influence it. One way to measure and determine the quality of a product is by using the Taguchi method is done with the design parameters is one of the design phase of a product or process. So hopefully by doing this study water quality PDAM Tirta Meulaboh can be controlled and can be controlled which can certainly improve water services to the people of Aceh Barat.
Kata Kunci : Water, Quality Control, Customer Satisfaction, Taguchi.
Full Text:
PDFReferences
Amri. 2008. Analisis Pengendalian Kualitas Produk dengan Metode Taguchi. [Skripsi] Aceh Utara. Universitas Malikussaleh
Ariani, D.W. 1999. Manajemen Kualitas, Pendekatan Sisi Kualitatif. Depdiknas, Jakarta
Crosby. 2004. Manajemen Mutu Terpadu: M. Nur Nasution, 2004:41. Ghalia Indonesia, Jakarta
Deming E. 2004. Manajemen Kualitas Produk & Jasa: Drs Yamit Z, M.Si. Ekonosia, Yogyakarta
Fingerbaum A.V. 1996. Kendali Mutu Terpadu. Erlangga, Jakarta
Garvin D.A. 1996. Managing Quality. New York, Free Press
Gasperz V, 2001. Metode Analisis Untuk Peningkatan Kualitas, PT. Gramedia Pustaka Utama, Jakarta
Garvin dan Davis. 2004. Manajemen Mutu Terpadu: M. Nur Nasution, 2004:41. Ghalia Indonesia, Jakarta
Ishak A. 2002. Rekayasa Kualitas. Universitas Sumatera Utara, 2: 1-24
Montgomery D.C. 2001. Introduction to Statistical Quality Control. John Wiley & Sons Inc., Singapore
Musabbikah S dan Putro. 2002. Variansi Komposisi Bahan Genteng Soka Untuk Mendapatkan Daya Serap Air Yang Optimal. [Skripsi] Surakarta. Universitas Muhammadiyah Surakarta
Nasution, M.N. 2004. Manajemen Mutu Terpadu. Ghalia Indonesia, Jakarta
Prawirosentono S. 2004. Filosofi Baru Tentang Manajemen Mutu Terpadu, Total Quality Management Abad 21 Studi Kasus Dan Analisis Kiat Membangun Bisnis Kompetitif Bernuansa "Market Leader". Bumi Aksara, Jakarta
Peraturan Menteri Kesehatan Republik Indonesia Nomor 492/MENKES/PER/IV/2010 Tentang Persyaratan Kualitas Air Minum
Ross P.J. 1996. Taguchi Techniques for Quality Engineering, Second Edition. Mc Graw – Hill Companies Inc. New York.
Soejanto I. 2009. Desain Eksperimen Dengan Metode Taguchi. Graha Ilmu. Yogyakarta
Trisyulianti E dkk. 2003. Desain Sistem Pakar Untuk Interpretasi Bagan Kendali Mutu Pakan, Jurnal Teknik Industri Pertanian: 15(1): 17-27
Wawolumaja R. 2009. Perbaikan Kualitas Dock Fender Menggunakan Metode Taguchi Parameter Design. [Skripsi] Bandung. Universitas Kristen Maranatha
Yamit Z Drs M.Si. 2004. Manajemen Kualitas Produk & Jasa. Ekonosia, Yogyakarta
DOI: https://doi.org/10.35308/jopt.v1i1.165
Refbacks
- There are currently no refbacks.
Copyright (c) 2018 Jurnal Optimalisasi
JOPT: Jurnal Optimalisasi Indexing and Abstracting by: